{"id":40,"date":"2018-03-05T09:29:53","date_gmt":"2018-03-05T16:29:53","guid":{"rendered":"http:\/\/blog.adcomcapital.com\/?p=40"},"modified":"2026-08-28T14:22:37","modified_gmt":"2026-08-28T20:22:37","slug":"improving-invoice-collections","status":"publish","type":"post","link":"https:\/\/www.adcomcapital.com\/blog\/improving-invoice-collections\/","title":{"rendered":"Unpaid Invoices: Learn to Collect"},"content":{"rendered":"<p>Everyone looks forward to pay day. Sadly, it can be very frustrating for small and medium sized trucking companies to deal with customers who don&#8217;t pay their <a href=\"https:\/\/www.adcomcapital.com\/blog\/invoice-factoring-for-trucking\/\">invoices<\/a> on time, or at all. If your trucking business is dealing with this issue, here are proven tactics on how to collect unpaid invoices from customers and tighten up your entire invoicing process.<\/p>\n<h2>Take Proactive Steps Before Issuing Invoices<\/h2>\n<p>The best collection strategy starts before you ever haul the first load. Setting clear expectations upfront prevents most late payment issues from starting in the first place.<\/p>\n<ul>\n<li>Establish both credit limits and payment terms with each customer before you begin working with them. Payment terms of 15, 30, 45, or 60 days are common in trucking.<\/li>\n<li>Use a reliable invoicing system to track when invoices are issued, with automatic alerts that trigger when an invoice is past due.<\/li>\n<li>Once an alert is received, establish a standard process for collection emails or phone calls to be made immediately.<\/li>\n<li>Create a straightforward invoice format. Make sure each invoice clearly indicates the amount due including any detention time and lumpers, payment terms, load number, and where to send payment, so there is no misunderstanding.<\/li>\n<li>Offer early payment incentives for customers who have been consistent in paying their invoices. A 1 to 2 percent discount for payments within 10 days can significantly speed up cash flow.<\/li>\n<\/ul>\n<h2>Issue Accurate Invoices Systematically<\/h2>\n<ul>\n<li>Issue the invoice to the customer as soon as a job is complete. Every day you delay is a day added to your payment timeline.<\/li>\n<li>Select a specific date each month or day of the week for invoicing, so you don&#8217;t get sidetracked with other business.<\/li>\n<li>Schedule follow-up calls to confirm your invoices were received, and give customers a friendly reminder of when payment is due.<\/li>\n<\/ul>\n<h2>Know Your Invoice Aging Buckets<\/h2>\n<p>Tracking invoices by age tells you exactly when to escalate. Most trucking companies use four aging buckets, and each one has a different playbook.<\/p>\n<p><strong>0 to 30 days (current):<\/strong> Invoice is within terms. No action needed beyond a courtesy reminder 3 to 5 days before the due date.<\/p>\n<p><strong>31 to 60 days (late):<\/strong> Send a firm but friendly written reminder immediately. Follow up by phone within 7 days. This is where most collectible invoices get resolved.<\/p>\n<p><strong>61 to 90 days (seriously delinquent):<\/strong> Escalate to a decision maker at the customer&#8217;s company. Put payment demand in writing, cite the original agreement, and consider suspending any active work until the balance is cleared.<\/p>\n<p><strong>90+ days (at risk):<\/strong> Send a final demand letter with a hard deadline. If ignored, escalate to a collection agency or attorney. The longer an invoice ages past 90 days, the less likely you are to ever collect it.<\/p>\n<h2>Collect on Late Payments Efficiently<\/h2>\n<ul>\n<li>Make calls to inquire about late payments, maintaining a calm and polite tone as you issue the request for immediate payment.<\/li>\n<li>Establish procedures for when to involve a third-party collection agency, and weigh whether the benefits outweigh the costs (agencies typically take 25 to 50 percent of what they recover).<\/li>\n<li>Be flexible enough to make term adjustments for customers who consistently pay late. If problems persist, it may be time to consider terminating future business with that particular customer.<\/li>\n<\/ul>\n<h2>When to Fire a Chronic Late-Payer<\/h2>\n<p>Some customers cost more than they&#8217;re worth. If a customer routinely pays 60+ days late, ignores follow-ups, or disputes invoices as a delay tactic, calculate the true cost: financing gap, staff time chasing them, and the opportunity cost of hauling for better payers. In many cases, walking away frees up capacity for customers who actually pay on time.<\/p>\n<h2>Use Freight Factoring to Eliminate the Wait<\/h2>\n<p>Even the best collection process can&#8217;t force a customer to pay faster than their terms allow. That&#8217;s where <a href=\"https:\/\/www.adcomcapital.com\/factoring-services.html\">freight factoring<\/a> comes in. Instead of waiting 30, 60, or 90 days for payment, you sell the invoice to a factoring company and get paid within 24 hours.<\/p>\n<p><a href=\"http:\/\/www.adcomcapital.com\">Advanced Commercial Capital<\/a>&#8216;s non-recourse factoring service gets you immediate payment for invoices and absorbs the credit risk if a customer never pays. That means collection efforts don&#8217;t become costly or interfere with your ability to run your business.<\/p>\n<h2>Invoice Collection FAQs<\/h2>\n<p><strong>How long should I wait before following up on an unpaid invoice?<\/strong><br \/>\nSend a friendly reminder the day after the due date, then follow up by phone within 7 days. Consistent, early contact resolves most late payments before they become collection issues.<\/p>\n<p><strong>What payment terms are standard for trucking invoices?<\/strong><br \/>\nNet 30 is the most common in trucking, but shippers and brokers often push for Net 45 or Net 60. Setting terms in writing before you haul the first load protects your cash flow.<\/p>\n<p><strong>When should I send an unpaid invoice to collections?<\/strong><br \/>\nMost companies escalate to a third-party collection agency after 90 days of non-payment and repeated ignored follow-ups. Weigh the agency&#8217;s fee (often 25 to 50 percent of recovered funds) against the invoice value before handing it off.<\/p>\n<p><strong>How does freight factoring help with unpaid invoices?<\/strong><br \/>\nFactoring gets you paid within 24 hours of submitting an invoice, so late-paying customers no longer stall your payroll or fuel spend. With non-recourse factoring, the factor also absorbs the credit risk if the customer never pays.<\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Article\",\n  \"mainEntityOfPage\": {\n    \"@type\": \"WebPage\",\n    \"@id\": \"https:\/\/www.adcomcapital.com\/blog\/improving-invoice-collections\/\"\n  },\n  \"headline\": \"How to Collect Unpaid Invoices: 12 Tips for Truckers\",\n  \"description\": \"Struggling with unpaid freight invoices? 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If your trucking business is dealing with this issue, here are proven tactics on how to collect unpaid invoices from customers and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":309,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-40","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-invoice-factoring"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Collect Unpaid Invoices: 12 Tips for Truckers<\/title>\n<meta name=\"description\" content=\"Struggling with unpaid freight invoices? 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